Refunds and Exchanges

All sales are final. Refunds or exchanges are not possible after purchase except as required by law.

Exchanges in relation to COVID-19

We are offering additional flexibility through our refund policy, at this time, to encourage you and members of your booking party to stay at home if you are feeling unwell.

You will be entitled to an exchange if you or a member of your booking party falls into any of these categories:

• You or they are required to self-isolate or quarantine (and the event falls within the isolation/quarantine period).
• You are unable to travel to attend the event due to border restrictions.
• You or they have COVID-19 symptoms, have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results).

Where an exchange is not possible a credit will be offered to the value of the ticket price (excluding fees) to be used on Tix.ArtsMildura.

Please contact us as soon as practical. We cannot provide exchanges if you contact us after the event.

Ticket Resale

Arts Mildura does not permit ticket resale. Tickets may not, without the prior written consent of Arts Mildura, be resold at a premium, offered as a prize, or used for advertising or other promotional use.

Tickets are only valid when purchased from Tix.ArtsMildura, the event venue, or an authorised agent of Arts Mildura. Arts Mildura Inc reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller. Tickets purchased through unauthorised resellers may be invalid or fraudulent and entry to the venue cannot be guaranteed.

Fees & Charges

Ticket prices and fees are inclusive of GST, where applicable.

A transaction fee will apply for all tickets purchased via Tix.ArtsMildura online or over the phone. Fees are calculated according to the total value of tickets purchased in a single transaction.

For tickets purchased through external ticketing agencies (not through Tix.ArtsMildura), different fees will apply, please check the venue’s website for details.

Payment

If you are unsure if a payment has gone through, please contact Arts Mildura on events@artsmildura.com.au before attempting to pay again. 

Arts Mildura reserves the right to not provide refunds if payment has been successful.

Age Restrictions

Please note, some venues have liquor licencing restrictions that do not allow entry to under 18s. If unsure, you are advised to contact the venue. You may be requested to show ID when attending or purchasing tickets to events and may be refused entry if you are unable to provide valid ID.

Concessions and Companions

Not all events will offer concession priced tickets. 

Where concession priced tickets are offered holders of the following valid concession cards are eligible for concession price tickets: Student Card (full-time), Carer Card, Health Care Card, Pension Card, Veterans Affairs Card, and all government-issued Seniors Cards. Concession price tickets also apply to children 16 years and under (unless otherwise stated).

For tickets purchased through external ticketing agencies (not through Tix.ArtsMildura), different concession may apply, please check the venue’s website and terms and conditions for details.

Proof of concession is required when purchasing or collecting your tickets and/or on entering the venue.

Companion card holders qualify for a complimentary ticket for their companion. Please contact Arts Mildura events@artsmildura.com.au or the event venue to purchase tickets.

Discounts

Any advertised discounts apply to full price tickets only.

Program details and prices

Every effort has been made to ensure program details are correct, however, details and prices are subject to change where necessary and without notice. Arts Mildura has the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity. In the event of a change in performer, Arts Mildura will only refund the cost of the ticket when the cancelled performer was billed by Arts Mildura as the main attraction/star performer.

Conditions of Entry & Latecomer Policy

When purchasing tickets through Tix.ArtsMildura, you agree to comply with the conditions outlined by individual venues.

Arts Mildura and venues reserve the right to exclude latecomers or admit them only if there is a suitable moment in the performances.

Lost Tickets

Arts Mildura reserves the right to not process exchanges or refunds or to provide or reprint lost tickets.

For enquires regarding lost tickets please contact events@artsmildura.com.au 

Gift Vouchers

Gift vouchers are treated as cash and cannot be replaced if lost or stolen

Gift vouchers may only be used for purchasing tickets on Tix.ArtsMildura

Gift voucher can only be used to redeem products sold via Tix.ArtsMildura ticketing channels (website and phone)

Gift vouchers cannot be redeemed for Arts Mildura events ticketed by external venues or for purchases through external venue channels

Gift vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the card (or remaining on the voucher after partial redemption) is expressed inclusive of GST.

Any purchases which exceed the value of the gift card will require the holder to pay the difference in price using another form of tender

No change will be given and any remaining balance will remain on the gift card to be used (in whole or in part) against future purchases

Gift vouchers will expire 36 months from the date of issue

Any balance that remains on the gift voucher after expiry will not be available for use

Complaints

For any feedback, questions or complaints, please contact Arts Mildura by emailing info@artsmildura.com.au 

Terms of Sale

Please read these Terms of Sale prior to purchasing a ticket for any event presented or promoted by the Arts Mildura Incorporated. By purchasing a ticket to an event promoted or presented by Arts Mildura you are agreeing to these Terms of Sale.

The ticket cannot be returned, refunded or exchanged after purchase except as required by Law.

Tickets are valid only when purchased from Tix.ArtsMildura, the event venue or an authorised seller. Entry may be refused where tickets are damaged or defaced in any way or where a ticket is acquired in breach of this condition without compensation.

Where a ticket is purchased through an event venue or another authorised seller you agree to be bound by these Terms of Sale and any additional terms and conditions imposed by the event venue and/or authorised seller.

Arts Mildura reserves the right to add, withdraw or substitute artists, performers or events, vary ticket prices, and/or vary advertised programmes, seating arrangements and audience capacity.

Arts Mildura and the relevant event venue reserve the right of admission. Late arrivals may result in non-admission.

Arts Mildura or the relevant event venue may refuse entry or require you to leave the event if you breach these Terms of Sale or any terms and conditions of the event venue and/or if you engage in offensive or inappropriate behaviour at the event.

Arts Mildura and the relevant event venue may impose additional specific conditions in relation to entry or attendance to a particular event.

It may be a condition of entry to individual events that a search of person and/or possessions will be required at the time of entry to the venue.

You agree that you may be filmed, taped, interviewed, photographed or recorded while attending an event, and you consent to Arts Mildura or third parties engaged by Arts Mildura filming, taping, interviewing, photographing or recording you. You further agree the Arts Mildura may use, publish, edit, incorporate or otherwise exploit any materials produced under this clause for any purpose (and authorise other to do the same) without further reference to you.

You are responsible for your own safety and property when attending an event, and to the extent permitted by law you release Arts Mildura and its officers, directors, employees, consultants, licensors, suppliers and agents from any liability from any claim, damage, injury or loss you may supper in relation to your attendance at an event.

Except as set out under any relevant statutory provision that cannot be excluded, Arts Mildura is not liable for any claim, damage, compensation, loss or expense that may be suffered or incurred as a result of an event being cancelled, postponed or changed.

Personal arrangements including travel, subsistence and accommodation relating to an event which has been arranged by you are at your own risk.

By purchasing a ticket, attending an event or otherwise dealing with Arts Mildura, you agree to be bound by the Arts Mildura privacy policy. 

These Terms of Sale are governed by the laws of Victoria, Australia.

COVID-19 Special Terms

These conditions are included in addition to the general Terms and Conditions.

Arts Mildura events will be conducted in accordance with and comply with relevant Government Guidelines (according to which state the event will take place, and in consideration of neighbouring states restrictions which may impact events). For the benefit of doubt, events held in New South Wales may be impacted by government directives issued by Victoria and vice versa.

You must comply with any COVID-19 safety protocols or requirements communicated by Arts Mildura or the event venue (including signage at venues or floor markings). 

This includes complying with:

• hand hygiene requirements
• physical distancing requirements (including physical spacing requirements when queuing)
• mask and personal protective equipment directives
• person limits for each space and area
• person density/capacity requirements
• vaccination requirements
• any other safety requirements as directed by the Victorian Government

You must not attend an Arts Mildura event if you are:

• feeling unwell
• showing symptoms of COVID-19, which include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, or loss of sense of smell
• awaiting a COVID-19 test result
• otherwise required to self-isolate or quarantine

Arts Mildura or the relevant event venue may refuse entry or require you to leave if you:

refuse to comply with any COVID-19 safety protocols or requirements refuse to comply with any reasonable health and safety directions given by venue staff refuse to provide contact tracing information upon request are exhibiting symptoms of COVID-19 have been tested for COVID-19 and are awaiting test results are required to self-isolate or quarantine

In these circumstances, tickets will not be exchanged or refunded unless required by law.